Shipping policy

This Shipping Policy outlines the details of our shipping procedures for both in-stock items and special order/custom items.

Processing Time

  • In-Stock Items:
    We strive to process and ship orders for in-stock items within 1-2 business days after the order is placed and payment is confirmed.

  • Special Order/Custom Items:
    For special order and custom items, processing times will vary based on the complexity and nature of the item. Our team will provide you with an estimated processing time when you place your order.

Shipping Methods

  • We offer a variety of shipping options to cater to your needs, including standard, expedited, and express shipping. The available shipping methods will be displayed during the checkout process.

  • Shipping costs are calculated based on the shipping method chosen, the destination, and the weight/size of the items in your order.

Shipping Timeframes

  • In-Stock Items:
    Depending on your location and the shipping method chosen, delivery for in-stock items usually takes between 3 to 7 business days.

  • Special Order/Custom Items:
    Delivery times for special order and custom items will be provided during the ordering process, as they can vary widely based on the item and production requirements.  Generally, you can expect your order to arrive within 7-21 days depending on where in the world we are shipping.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track the status of your shipment.

  • For in-stock items, tracking information is usually available within 24-48 hours after your order is processed. For special order/custom items, tracking information will be provided as soon as the item is ready for shipment.

Split Shipments

  • If your order includes a mix of in-stock items and special order/custom items, we may choose to ship them separately to ensure you receive your in-stock items as quickly as possible. You will be notified via email if your order will be split into multiple shipments.

Shipping Restrictions

  • Batteries cannot be shipped outside of the origin warehouse.  We will notify you if this is the case.

Order Changes and Cancellations

  • For in-stock items, changes or cancellations to your order can be made within 24 hours of placing your order. Please contact our customer service team for assistance.

  • For special order and custom items, changes or cancellations may be possible within a limited timeframe after placing your order, depending on the production status. Please reach out to our team for further guidance.

Duties & Taxes

  • EventSource.us cannot assume responsibility for any supplementary import taxes, charges, or penalties linked to your order. Regrettably, these expenses, governed by your home country's regulations, fall beyond our jurisdiction.

Shipping Delays

  • While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, holidays, and carrier delays may affect the actual delivery date. We appreciate your understanding in such cases.

International Shipping

  • We ship all over the world.  If you are not sure if we ship to your area, please CONTACT US for support.


If you have any questions or concerns about our shipping policy or your specific order, please don't hesitate to reach out to our customer service team by using the FOLLOWING FORM. We're here to make your party and event planning experience as smooth and enjoyable as possible!